Shipping policy

Last updated: 9 August 2026

Keptwear products are made to order. This means your order needs production time before it is handed to the delivery carrier.

Production time

Production begins after payment has been accepted and all design choices have been confirmed. We normally aim to dispatch printed orders within 3 working days, and embroidered orders within 3–5 working days. Embroidery takes longer because your artwork must first be digitised into a stitch file and test-stitched before the final garment is made. Working days are Monday to Friday, excluding UK bank holidays.

Complex requests, customer-requested design changes and busy seasonal periods can take longer. If a delay means we cannot meet the stated timeframe, we will contact you using the details supplied with your order. Unless a different timeframe has been agreed with you, we will deliver within 30 days as required by UK consumer law.

Delivery charges

Available delivery services and their full costs are calculated and shown at checkout before you pay. The charge can vary according to the destination, parcel size and delivery service selected.

UK delivery

After dispatch, standard UK delivery normally takes 1–2 working days. This is an estimate rather than a guaranteed delivery date unless the checkout specifically describes the selected service as guaranteed.

We will send a dispatch confirmation and tracking details where the selected service provides tracking.

International delivery

International delivery is available only to destinations offered at checkout. Estimated delivery times and charges are shown before payment. Customs checks can cause delays outside our control.

Where applicable, the customer is responsible for import duties, customs charges and local taxes that are not collected at checkout. These charges are set by the destination country and are not delivery charges paid to Keptwear.

Delivery address

Please check the delivery address carefully before completing checkout. Contact us immediately if it is wrong. We cannot guarantee an address can be changed after production or dispatch has begun.

If an order is returned because the address supplied was incomplete or incorrect, or delivery was repeatedly refused or missed, we may ask you to pay the reasonable cost of sending it again.

Delayed, lost or damaged parcels

If your order has not arrived within the expected timeframe, contact sales@keptwear.com with your order number. We will investigate with the carrier and explain the next steps.

If a parcel or item arrives visibly damaged, photograph the packaging and product and contact us as soon as reasonably possible. Your statutory rights are not affected.