Terms of service

Last updated: 27 July 2026

These Terms of Service apply when you use the Keptwear website or place an order with us. References to “we”, “us” and “our” mean Keptwear. References to “you” mean the customer or website user.

1. About us

Keptwear supplies personalised garments and related products.

Keptwear
Willow Farm, Blackleach Lane
Catforth, Preston PR4 0JA
United Kingdom
Email: sales@keptwear.com

2. Products and personalisation

Product photographs and previews help illustrate the expected result. Screen colours, garment texture, print and embroidery processes can cause small differences in colour, scale, texture or positioning in the finished product.

You are responsible for checking the garment, size, colour, wording, spelling, design, placement and finish before adding the item to your basket. Where we produce an item differently from the options or design you approved, your statutory rights remain unaffected.

3. Images and artwork you provide

You confirm that you own, or have permission to use, every photograph, image, logo, name and other material you submit. You must also have appropriate permission from identifiable people shown in submitted photographs, including permission from a parent or guardian where appropriate.

You must not upload anything unlawful, threatening, abusive, defamatory, obscene, discriminatory, invasive of privacy, or which infringes another person’s copyright, trade mark or other rights. We may refuse or cancel a request that we reasonably believe breaches these requirements. If we cancel for this reason before supplying the product, we will refund any amount paid for the affected item.

You keep ownership of the original material you provide. You grant us a limited licence to store, process, adapt and reproduce that material only as reasonably necessary to create previews, communicate with you, manufacture your order, provide customer support and meet our legal obligations. We will not use your personal photograph or finished design in marketing without your permission.

4. Design previews and approval

Computer-generated previews are a visual guide and may not reproduce every fine detail exactly in thread or print. You must review the preview and the selected options carefully. Approval confirms that the design content and choices are correct, subject to the normal production differences described above.

If you are unhappy with a generated design, use the available change-request process or contact us before placing the order.

5. Orders and acceptance

Placing an order is an offer to buy the selected products. We will send an order confirmation to the email address provided. A contract is formed when we accept the order.

We may refuse or cancel an order where a product is unavailable, there is an obvious pricing or description error, payment is not authorised, delivery is unavailable, or the supplied content breaches these terms. If payment has already been taken for an order we cannot accept, we will refund it.

6. Prices and payment

The product price, applicable taxes and delivery charges will be shown before you complete payment. You must provide accurate billing and payment information and be authorised to use the chosen payment method.

For international orders, import duties, customs fees or local taxes may be payable separately where they are not collected at checkout.

7. Production and delivery

Personalised products are made after payment. Production and delivery estimates, delivery charges and international-delivery information are set out in our Shipping Policy.

We are not responsible for delays caused by events outside our reasonable control, but we will contact you and take reasonable steps to minimise the effect of the delay. Your legal rights relating to delivery remain unaffected.

8. Cancellations, returns and refunds

Personalised products are made to your specification. The usual change-of-mind cancellation right does not apply to goods that are made to a consumer’s specification or clearly personalised.

This does not remove your rights where goods are faulty, damaged, not as described or otherwise fail to meet the requirements of UK consumer law. Full details are in our Refund Policy.

9. Website use

You must not misuse the website, attempt to gain unauthorised access, interfere with its operation, introduce malicious code, scrape it unreasonably, or use the design service to generate content unrelated to a genuine product enquiry or purchase.

Website content, branding, software and materials created by us remain owned by us or our licensors. You may not reproduce or commercially exploit them without permission, except where the law allows.

10. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We supply products for personal and domestic use unless we agree otherwise in writing. We are not responsible for business losses that were not reasonably foreseeable when the contract was formed.

11. Personal information

Information about how we collect and use personal information, including submitted photographs and artwork, is provided in our Privacy Policy.

12. Changes to these terms

We may update these terms to reflect changes to our services, business or legal obligations. The version that applies to an order is the version published when that order is placed.

13. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom where you live. Any mandatory consumer protections that apply to you remain unaffected.